Thank you for visiting the www.coyaartesanato.com.gr ("Website"). By accessing this site or downloading material and by placing an order you accept all terms and conditions stated on the www.coyaartesanato.com.gr web site. Please note that you may not use this site if you don’t accept these terms.
General Terms
These customer information and General Terms and Conditions will apply to all orders placed through the website www.coyaartesanato.com.gr. Placing an order with us indicates your acceptance of these terms and conditions. Changes to these General Terms and Conditions will only be effective if they are confirmed by us in writing. This also applies to any change to this written form clause. This present website is the electronic store for the sale of goods over the internet of our (sole shareholder) company under the distinctive title Coya Artesanato Ν. Διακογιάννης κ Σια ΕΕ and is owned and operated by Nikolas Diakogiannis. Our mailing address and registered seat is Coya Artesanato Ν. Διακογιάννης κ Σια Paroikia Paros 84400 Greece. Our company’s tax registration number is GR 099565480… and the tax authority responsible is: DOY Parou. Under the general terms of this present agreement the company wishes to set forth in a clear and comprehensive manner abiding to the principles of good faith and to provisions of the validity of contracts, the terms and conditions under which it enters into transactions, according to Law 2251/1994 on “Consumer Protection” and in specific with the provisions on distant selling.
Internet Cookies
As you browse the www.coyaartesanato.com.gr cookies are placed on your computer’s hard drive. As the majority of websites on the internet our store has the possibility to use cookies to provide visitors / users with information and with better services (list of orders, personal settings, saving products in a basket or reminder list between two visits and others) as well as to execute orders in the most effective and efficient way. Cookies are small numeral files which are sent to your browser from a web server and then stored on the user’s personal computer enabling websites such as this present to execute multiple user-options, to identify frequent users to facilitate their access to it as well as the collection of data and the improvement of the content of the web site. Cookies do not cause any damage to the users’ personal computer or to the files stored on those and are automatically deleted upon leaving the site. However, it must be clarified that through your browser’s settings you may at any point in time opt to block your browser from receiving new cookies or to request to be asked each time a cookie is to be installed on you hard drive.
Security
Our company under the distinctive title Coya Artesanato Ν. Διακογιάννης κ Σια ΕΕ takes information security very seriously and uses reasonable administrative, technical and managerial measures to protect your personal information from unauthorized access. All electronic transactions executed through this electronic store and particularly transactions involving sensitive personal data (credit card numbers, users’ data etc) are totally secured. All credit card transactions on this site are processed by Πειραιώς/Piraeus Bank ensuring the absolute safety of your transactions. The card details are passed to a secure page of the Bank. Πειραιώς/Piraeus Bankhas a security certificate using the encryption technology SSL (Secure Socket Layer) 128bit. SSL is the world standard and offers encrypted SSL 128bit. To recognize an SSL encrypted transaction you'll notice at the browser a little yellow padlock and then you will be transferred to a page like https:// Your computer via SSL encryption sends the request to the server of the Bank. The server sends back to your computer the security certificate confirmation of visiting the correct page and the public key. Then, your computer uses the public key to encrypt confidential information (e.g. credit card number) and send to the server using the private key to decrypt. All information transmitted electronically from the customer (credit card) at the service of Πειραιώς/Piraeus Bank and the transfer from the Bank at Visa/ MasterCard are covered by the encryption algorithm SSL 128-bit Veri Sign, one of the most powerful encryptions that exist today in the world. In this case, card data cannot be stored anywhere and thus transactions that are realized in the e-shop www.coyaartesanato.com.grusing credit card are absolutely safe.
Intellectual Property
The entire content of this website including pictures, graphics, designs, texts provided and all files of this site in general are intellectual property and registered trademark of our company under the distinctive title Coya Artesanato Ν. Διακογιάννης κ Σια ΕΕ having its registered seat in Paroikia, Paros, 84400 Greece and is protected by the relevant provisions of Greek and European law. Therefore, none may be in whole or in part subject to sale, copy, amendment, reproduction, nor transferred in any way.
Personal Data
We wish to advise you that it constitutes a compulsory condition for the initiation of a transaction between us to provide us certain personal data. This website is designed in such a manner that the information on visitors/users personal data is only necessary in the event one is wishing to order or to contact the person in charge of its operation through email. In any other case users have the capability to visit the website without revealing their identity. We only request your personal information for the purposes and within the framework of operation of our e-shop. This website is consistent with the provisions of Law 2472/1997 on “Protection from the process of data of personal nature” and Law 3471/2009 on “Protection of personal data and private life in electronic communications”. When you register on www.coyaartesanato.com.gr web site you will be asked to give an email address and a password. You are responsible for all transactions and access to the site. Please keep your password as secret and update any changes to your personal data by logging onto our web site and accessing your personal profile. The information voluntarily provided from the visitors/users of this website is used by www.coyaartesanato.com.gr to better serve and execute orders. As the law explicitly states we shall not make unauthorized use of your personal data and in no way disclose, publish, sell, lease, or exchange your personal data and information you submit to any third party. Your personal information upon your request can be deleted and cannot be granted to anyone in any way. By submitting material to our server, you agree that the material does by accepting your order you and our company are bound by all our terms and regulations. Any further additional requests by the buyer to these conditions cannot be accepted.
The Contract
There is an agreement between the customer and our company(sole shareholder)under the distinctive title Coya Artesanato Ν. Διακογιάννης κ Σια ΕΕ owned and operated by Nikolaos Diakogiannis, Paroikia, Paros 84400 Greece. The company under the distinctive title Coya Artesanato Ν. Διακογιάννης κ Σια ΕΕ must receive full payment before processing your order. Once payment is made and received, we will send you an email of confirmation at the email address given to us on the registration form with your name, order number and the total price of your order. By accepting your order you and our company are bound by all our terms and regulations. Any further additional requests by the buyer to these conditions cannot be accepted. We may withdraw from the contract at any time if goods are described with evident mistakes on the web site. If a mistake is found regarding the price of an item once an order has been submitted you will be immediately contacted by email and then the company reserves the right to cancel the order and contact the customer via e-mail stating the fact and asking him if he cares to repeat the order with the correct price. The prices are inclusive of VAT for purchases made within the European Union where the Greek VAT tax 16% is included in the price. For purchases made outside the European Union 16%VAT tax will be deducted from the price and the customer is responsible for all expenses relating to customs duties in its own country of residence.
Conclusion of a purchased agreement
Any orders from you on our website constitute a binding offer to conclude a purchase agreement with our company under the distinctive title Coya Artesanato Ν. Διακογιάννης κ Σια. The binding purchase agreement only comes into existence when we accept your order either on the website or by sending you an e-mail or written communication or by dispatching the goods ordered. The goods and price information on our website is subject to change without notice; however, you will be charged the price displayed on the Website at the time of your order.
Third party sites
To facilitate your access to our website, our company may include certain links to various sites on the Internet, which are owned or managed by third parties and are themselves responsible for their content.
Reservation of performance in case goods not being available
If goods you ordered are not available within 30 days of your order we can withdraw from the purchase agreement even if we have confirmed acceptance of your order. If we withdraw from the purchase agreement we will immediately inform you of this and we will immediately refund the consideration already paid by you for these goods.
Withdrawal and goods replacement
a) Withdrawal - Returning goods
You have the right to return purchased goods within 14 calendar days from the date of the delivery without damages and without being required to notify us the reason for which you wish their return. However, if you wish to do so and due to the fact that we would like to have only satisfied customers and to always improve our products we would be interested to know the reason behind a product’s return. Please send us an email mentioning all the reasons why you want to return the purchased item(s). In order to be eligible to return the product needs to be in the same condition as upon receipt, i.e. without being worn or damaged and accompanied with the receipt. Goods can only be returned if they are kept intact in their original packaging. For you conveniences check upon delivery the condition of the products and that the packaging is intact. To return any goods, please send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. specifying your order number and article you wish to return. You will then receive an email within 48 hours with information regarding:
1) The item code of the returned good
2) Safety measures for packaging
3) Delivery address
4) Shipping via registered mail or carrier
Shipping costs for returning goods are at the client’s expense. A returned order must be received within 10 working days from the day the email is received. Our company under the distinctive title Coya Artesanato Ν. Διακογιάννης κ Σια EE will reimburse you with the amount corresponding to the purchase value of the products returned. Refund will be in the original form of payment and within 30 calendar days from the date of receipt of the returned goods. Return products shall take place at the company’s address Coya Artesanato Ν. Διακογιάννης κ Σια EE Paroikia, Paros 84400 Greece.
b) Replacement of goods
You have the right to exchange any item purchased within 3 working days of the delivery date. To replace any purchased goods please send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. giving details of the item you wish to replace and the item you have chosen as a replacement. You will receive an email within 48 hours with info about:
1) The item code of the returned article
2) The item code for replacement
3) Safety measures for packaging and shipping (registered mail or carrier)
4) Shipping address
Shipping costs for returning goods are at the client’s expense. Goods can only be replaced provided they are kept intact in their original packaging. All products should be handled with care.
c) Store’s Liability for faulty goods
Due to the fact that all products are handmade we carefully check for any defects or for bad quality of products provided to our customers. All our products are carefully packed and dispatched in excellent condition. We always take an extra care in packaging and delivery procedures to make sure that your items arrive in perfect condition. As soon as you receive your order, please check the packaging is intact. However, should the existence of a defective product in the delivered quantity be confirmed you maintain the right to return it and have the option to replace it at our own dispatch expenses or to be reimbursed. Any items that are clearly suffering from a manufacturing defect will be replaced immediately. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you receive a damaged product, please inform us as soon as possible and please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will certainly do everything possible to assist you.
d) Receiving a Refund
After we have received and checked that the products meet all requirements for return you will receive an email that the returned products have been accepted. Refund will either be credited to the original purchaser’s credit card or to his bank account and will exclude shipping costs (with the exception of faulty items or items sent by mistake), which we deduct to cover the cost of our shipping. Whatever form of payment you used (credit, debit card, Pay Pal, bank transfer) the refund procedure will start 30 days from the date we were informed of your decision to exercise your right to return the purchased products and once our company has checked that the return was carried out in compliance with the above mentioned conditions. The time period for refunding the amount you paid for purchasing the returned goods depends on the form of payment you used.
1. Credit Card
The refund will depend on the card company’s policy. We would assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore, you will not suffer interest loss.
2.Pay Pal
Refunds will be credited to your Pay Pal account and will be immediately visible. The actual reimbursement to the credit card associated with your Pay Pal account depends on the company that issued the card.
3. Bank transfer
Refunds will be credited to your personal bank account which will be given to us.
Product Availability
The availability of the products is mentioned in their description on our website. When an item is in stock, then it is sent the next day after payment is made. However, if an item is out of stock, you will be notified with an email, regarding its delivery date and shipment details.
Shipping
Our company under the distinctive title Coya Artesanato Ν. Διακογιάννης κ Σια EE can serve customers worldwide. The products will be delivered to the delivery address as stated by you and through the delivery service selected. We will make every effort to deliver the goods on time. We need to remind you that each delivery will require a signature and that we are unable to deliver an order without receiving a signature.
a. For all national and international deliveries we use either The Hellenic Post Service (ELTA) or an internationally recognized courier.
b. Dispatch time is subject to availability of the ordered products and it may be alternated in case of unexpected conditions (like bad weather, strike). We cannot be held responsible for the lack of delivery of purchased or for damaged goods caused by an unexpected delay in delivery or by an unexpected event beyond our control in which case we shall inform you by e-mail or telephone in order for you to declare to us whether you wish to proceed under these conditions.
c. It is the customer’s responsibility to always check that the packaging and goods have not been damaged on delivery. Goods cannot be accepted in case of damaged packaging. Damaged goods can be returned to us through the carrier who is responsible for the damage.
d. Please ensure that the correct postal delivery address is entered on the order, as we cannot be held responsible for missing packages dispatched to an incorrect or incomplete address through no fault of our own.
Product Prices
Our company under the distinctive title Coya Artesanato Ν. Διακογιάννης κ Σια EE has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. All prices displayed include VAT 16% tax for all EU countries where VAT applies but do not include shipping expenses. The price of goods ordered by you and accepted by us will be stated on the website invoice page at the time of the order. We reserve the right to readjust prices.
Our right to refuse an order and cancel purchase
When you send us an order, we may run certain checks on it before it is fulfilled. These checks may include verifying your address and creditworthiness. We reserve the right for whatever reason, to refuse any order or to cancel any purchase if we believe that:
(a) Your billing information is not correct or not verifiable.
(b) Your payment is not confirmed/authorized by the confirmation service.
Applicable law
Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. in case of any complaint. This website, any content contained herein and any contract brought into being through www.coyaartesanato.com.gr and as a result of usage of this website are governed by and construed in accordance with the Greek law. They are also governed by the International and European community law that regulates issues relating to electronic commerce (directive 2000/31/EC, DPR 131/2003) and also by the law on Consumer Protection (Law 2251/1994) regulating matters to distant trading. The law courts of Athens, Greece are responsible for any eventual legal dispute. All contracts are concluded in Greek. Translations in English may be provided at an extra cost.
Cancelling orders
You can cancel or amend any order placed with us provided that the order has not yet entered the dispatch process. Our company under the distinctive title Coya Artesanato Ν. Διακογιάννης κ Σια EE disposes of a mechanism for cancelling an order which has already been submitted and has not yet been delivered. For any such cancellation of order you need to send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. and make sure to include your order number or call to +302284027462 or, send a written SMS message to +306972051896 from 09.00-17.00 Greek time GMT+2. We will do everything to assist you but we cannot change or cancel a shipment that has been already been dispatched and have entered the shipping process. In this event you have to follow our return policy listed above.
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Amendment of the present terms
We reserve the right to amend or renew the terms and conditions of this website. We therefore undertake the responsibility and obligation to update this present text accordingly.
This page may contain other proprietary notices and copyright information, the terms of which must be observed and followed.
Copyright
Users of the site may download or print one copy of any and all materials on the site for personal, non-commercial use, provided that they do not modify or alter the materials in any way, nor delete or change any copyright or trademark notice. All materials on this site are provided for lawful purposes only. None of the information on this site may be copied, distributed or transmitted in any way for commercial use without the express written consent of “Coya Artesanato”. “Coya Artesanato” reserves full ownership of and intellectual property rights on any material downloaded from this site.
Submissions to “Coya Artesanato”
The “Coya Artesanato” Web site does not want to receive confidential or proprietary information from you through our web site. Please note that any information or material sent to “Coya Artesanato” will NOT be deemed confidential. By sending “Coya Artesanato” any information or material, you grant “Coya Artesanato” an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that “Coya Artesanato” is free to use any ideas, concepts, know-how or techniques that you send us for any purpose.
Liability
Information on this web site is provided "As Is" without warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Information on this web site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. “Coya Artesanato” may also make improvements and/or changes in the products and/or programs described in this information at any time without notice. The links in this area will let you leave the “Coya Artesanato” Web site (www.coyaartesanato.com.gr and www.coyaarte.gr). The linked sites are not under the control of “Coya Artesanato”. “Coya Artesanato” is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. The inclusion of any link does not imply endorsement by “Coya Artesanato” of the site.
Disclaimer
The materials on the “Coya Artesanato” Web site may contain inaccuracies and typographical errors. “Coya Artesanato” does not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion, statement or other information displayed or distributed through the “Coya Artesanato” Web site. You acknowledge that any reliance on any such opinion, advice, statement, memorandum, or information shall be at your sole risk. “Coya Artesanato” reserves the right, in its sole discretion, to correct any error or omission in any portion of the site. “Coya Artesanato” may make any other changes to the site, the materials and the products, programs, services or prices described in the “Coya Artesanato” Web site at any time without notice.
The “Coya Artesanato” Web site, the information and materials on the “Coya Artesanato” Web site, and the software made available on the “Coya Artesanato” Web site, are provided "As Is" without any representation or warranty, express or implied, of any kind, including, but not limited to, warranties of merchantability, non-infringement, or fitness for any particular purpose, some jurisdictions do not allow for the exclusion of implied warranties, so the above exclusions may not apply to you.
