In order to help our customers better, we offer the following types of payment:

C.O.D.

When shopping from  www.coyaartesanato.com.gr , you get the following shjpping methods:

For all shipments domestic or international our customers can choose between

• ACS courier.
• The Hellenic Post.

Domestic shipping options and free delivery information
All our domestic deliveries are sent from Monday to Friday on a next day courier service but extended parts of Greece may require an additional 3 to 4 days. You can have your order shipped in Greece via the following two options listed below:

● By ACS courier . We use ACS as our preferred express shipping service as we believe it is a reliable delivery option due to excellent service quality.
● By Cash on Delivery with ACS (only in Greece)
We use ACS to carry the Cash on Delivery service. Our company only receives the shipping costs of your order and ACS will collect the amount of 4.80 euros shown on the COD tag from the client as compensaton for the the Cash on Deliver service.

International shipping options

All our international deliveries are made Monday to Friday. They are sent via the Hellenic Post Service (ELTA www.elta.gr/) and if the client so wishes with first priority registered mail at an extra cost. Please allow up to sometimes 14 working days for arrival of your order as we cannot predict the time needed for customs clearance procedures in certain countries. A notification email will be sent to you at point of dispatch. Any sales or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

General terms

You will be notified via email when your order ships. Please feel free to email us if you have questions about your order, we will be more than happy to assist you. Our e-shop can accept orders from any country but we also reserve the right to reject any orders which we believe to be fraudulent. We may cancel or refund an order at any time if we believe it is high risk. We do not ship to PO Box and military addresses since we always ship registered packages. We will try to ship your orders within 48 hours once your payment has been verified. If your payment is verified during Saturday, Sunday or public holidays, your order will be processed on the next business day and shipped within 48 hours thereafter. You may be subject to import duties and taxes, which may be imposed once a shipment reaches your country. Additional charges for customs clearance are customers' responsibility as we have no control over these charges. Customs policies may vary from country to country; to attain more information, you should contact your local customs office for further information.

Holiday Shipping Dates

Please remember that shipment may take longer than usual transit time around a holiday season even if we are using a reliable carrier. Please note that for festive shipments it is advisable to place your orders in time to give us time to make and ship your goods.

Packaging

We take order packing very seriously and we try our best to carefully pack our orders in foams, bubbles or boxes

Delivery

The goods will be delivered only to the card holder's address through ACS courier or by the Hellenic Post. Please note there is no option to specify weekend delivery generally. Each delivery will certainly require a signature and due to insurance reasons we are unable to deliver your order without receiving a signature. If there visit is no-one available to sign they will return the parcel to the delivery depot. They will leave you a note confirming that they have tried to deliver your parcel explaining where the parcel is and what to do next. If the shipping address is different from the cardholder's billing address then it is very likely that coyaartesanato.com.gr for security reasons should ask the cardholder for an extra documentation before processing the order.

Tracking your order

If you choose Hellenic Post you can track your shipments by entering: ELTA Track and Trace or 212.205.82.71/trackandtrace/ with the reference code given. If your order has been despatched and has not arrived within 7 working days, please contact: This email address is being protected from spambots. You need JavaScript enabled to view it. straight away and we will be able to investigate the status of the delivery. If the order has been made in Greece you may track your order with ACS Courier.

Shipping in Europe

All products displayed include VAT tax or other duties.
VAT, currently at 16%, will be taxed on all orders shipped in European Union. Namely, all countries listed below will be charged with V.A.T. tax:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

International Shipping (non EU countries)

All International customers are required to pay any applicable duties, custom fees or taxes that their country requires upon entry of the goods; therefore, for delivery in other countries than the above, all products will be shipped free of any taxes and duties.
The recipient of the order will be liable to pay any taxes or duties imposed by the country's customs you are shipping to. Payment is obligatory in order for the shipment to be released from the customs.
Please keep in mind that since we do not have control over these charges, we cannot advise you what these charges will be. It is your responsibility to check with your local custom's agents for any charges they might impose on the products you ordered.
If parcels are refused since you do not pay any local customs duties, and as a consequence the package returns to us return shipping charges will be charged to your original form of payment.

Taxes and duties from countries other that European Union countries are not refundable. In case of money back refund this will be issued to you using the same method of payment less the shipping costs. Any delay at the destination countries is beyond our control.