In order to help our customers better, we offer the following types of payment:

C.O.D.

Bank Deposit

Maestro

Cash on Delivery (only for Greece)

VISA

MasterCard

Paypal

Click below for our full terms of payment

Prices

Our company has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. All prices displayed include VAT 23% tax for all EU countries where VAT applies. The price of goods ordered by you and accepted by us will be stated on the website invoice page at the time of the order. We reserve the right to readjust prices.

Payment

In order to facilitate those wishing to buy from our store, you are provided with the option of choosing between the following means of payment:

• By charging a credit card which has been issued by any bank. (VISA,MASTERCARD,MAESTRO)
• By Pay Pal
• By bank transfer
• By COD (Cash on Delivery)

By Credit card

We have taken all necessary measures to make our site as secure as possible. You can choose the type of payment you prefer when you make the order. Payment will be debited and cleared from your account upon receipt of your order by www.coyaartesanato.com.gr. You confirm that the credit card that is being used is yours. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to www.coyaartesanato.com.gr we will not be liable for any delay or no delivery. You can safely make use of your credit card because we have taken all necessary measures to secure transactions by credit card. For purchases made by credit card, the customer should follow the instructions found in this online store. All credit card transactions on this site are processed by Piraeus Bank thus ensuring the absolute safety of your transactions. The card details are passed to the secure page of the Bank which has a security certificate using the encryption technology SSL (Secure Socket Layer) 128bit.  All information transmitted electronically from the customer (credit card) to the service of the Bank and the transfer from the Bank at Visa /  Mastercard are covered by the encryption algorithm SSL 128-bit VeriSign, the most powerful encryption that exists today in the world. In this case, card data cannot be stored anywhere and thus transactions that are realized in the e-shop www.coyaartesanato.com.gr using credit card are absolutely safe.

By Pay Pal

We guarantee the security of your online order by credit card thanks to Paypal, which is the principal system for internet payments worldwide. You can make all your purchases using Pay Pal, your order will be pending until confirmation of payment will be sent to us by Pay Pal mechanism. For more information regarding Pay Pal you can visit www.paypal.com. The data regarding your credit card details will be sent to Pay Pal by using the most advanced security system for private data on the web. Your credit card details will be managed only by Pay Pal to authorize your online payment. We will never have access to your credit card but only to your personal data regarding the shipment of goods. If the issuer of your payment card refuses to authorize payment to www.coyaartesanato.com.gr we will not be liable for any delay or no delivery. All prices are in Euros.

By Bank transfer

account. We would like to advise you to make your payment within 5 business days so that the order can be processed and be delivered to you, otherwise we may be forced to cancel the order.  It is very important that you quote your full name so that your payment can be identified when received. Please send the receipt via our fax number: +30 22840 27462 +or via email to This email address is being protected from spambots. You need JavaScript enabled to view it..

Payments should be transferred into the following bank account:

Bank: National Bank of Greece

Account name: N. Diakoyannis k SIA EE

Account no: 011 45544034791

IBAN: GR 5101104550000045544034791

By COD - Cash on Delivery (valid only in Greece)

Payments can also be made to the ACS courier that will bring the order to you. You can pay the cost of delivered goods plus an additional 2,50 euros for COD service provided. The shipping costs are free.

Receiving a Refund

a) After we have received and checked that the products meet all requirements for return you will receive an email that the returned products have been accepted. Refund will either be credited to the original purchaser’s credit card and will exclude shipping costs (with the exception of faulty items or items sent by mistake), which we deduct to cover the cost of our shipping. Whatever form of payment you used (credit, Pay Pal,) the refund procedure will start 30 days from the date we were informed of your decision to exercise your right to return the purchased products and once our company has checked that the return was carried out in compliance with the above mentioned conditions. The time period for refunding the amount you paid for purchasing the returned goods depends on the form of payment you used.

• Credit card. The refund will depend on the card company’s policy.
• Pay Pal. Refunds will be credited to your Pay Pal account and will be immediately visible. The actual reimbursement to the credit card associated with your Pay Pal account depends on the company that issued the card.
• Bank transfer. Refund will be credited to your personal bank account which will be known to us.

b) If your order has been sent to a destination within the EU then taxes will be refunded. For destination countries outside the EU custom duties and sales taxes are non-refundable through our company because these are taxes charged by the destination country and they are beyond our control. Customers outside the European Union (EU) are not subject to pay Greek VAT (tax), currently at 16%. Product prices will be automatically reduced to exclude VAT once a valid non-EU shipping address has been entered. This is only available for orders with valid shipping and billing addresses outside the EU and may be subject to import duties or taxes placed by the destination country. Any import duties or taxes are the responsibility of the receiver/purchaser and we are unable to estimate or adjust these costs or provide refunds on customs duties.