All our items are totally unique and handmade. All items in stock and readily available will be shipped within 48 hours from the confirmation of payment. In case an item is not in stock, Coya Artesanato will be contacting the client via email to notify them on the time needed for the item to be ready for delivery.
You will be notified via email when your order ships. If you have any questions about this part or any of our handmade items, feel free: to send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. or to call (+30) 22840 27462 from 09.00-17.00 (Greek time GMT+2). We have done our best to display as accurately as possible the colours of our jewellery. However, please note that it is possible for colours to differ from what you see on the screen due to operating machines and monitors. Also, please note that on most of the items displayed on our pages, natural materials have been used, such as semi-precious stones, seeds and horns. When you purchase an item that has been made with the use of such materials please be aware that the product you purchased might differ slightly to the item displayed on our pages. Although we try to select only the best materials, we cannot be responsible for the appearance of natural materials which might differ from the one appearing on our web pages.
Our e-shop can accept orders from any country but we also reserve the right to reject any orders which we believe to be fraudulent. We will try to ship your orders within 48 hours once your payment has been verified. If your payment is verified during Saturday, Sunday or public holidays, your order will be processed on the next business day and shipped within 48 hours thereafter.
You may be subject to import duties and taxes, which may be imposed once a shipment reaches your country. Additional charges for customs clearance are customers’ responsibility as we have no control over these charges. Customs policies may vary from country to country and to attain more information you should contact your local customs office for further information. We are always available for any enquiry. Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
Please click below for answers to some Frequently Asked Questions such as:
If you are not satisfied with your order, we want to make it right!
1) Returns
Our e-shop is glad to offer a full satisfaction Guarantee and will accept returns within:
14-Calendar Day Return Policy
If for any reason you are not fully satisfied with your purchase, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and let us know you would like to request a return. You have the right to return purchased goods within 14 calendar days from the date of the delivery without damages and without being required to notify us the reason for which you wish their return. However, if you wish to do and due to the fact that we would like to have only satisfied customers and to always improve our products we would be interested to know the reason behind a product’s return. Please, if you wish, send us an email mentioning all the reasons why you want to return our product(s).
Return Instructions for domestic shipments
In case you wish to return your order you are liable for all costs incurred when returning items to us.
Please send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. requesting a return by quoting your name and address, order number and details of the product you wish to return and if you wish please inform us about the reason for your return. Within 48 hours you will receive an e-mail with details. Upon receipt of our e-mail regarding your return you have a period of 10 calendar days to deliver the product back to us, otherwise it will not be accepted and we should therefore be unable to issue a refund.
Please after receiving our e-mail concerning your return proceed according to instructions given.
1) A copy of the original invoice must accompany the returned item.
2) Ship the returned item(s) via a traceable carrier or registered mail who will provide a tracking number and insurance automatically with each shipment. Shipping costs are at your expense.
3) The item must be returned in its original condition, unworn and unaltered in any way and including the original packaging.
4) Items that have been worn and damaged due to client negligence cannot be returned or refunded.
5) Please ship the returned order via a traceable carrier or by registered mail to the following address:
Nicholas Diakoyannis k Sia EE
Paroikia, Paros Greece
PC 84400
We will reimburse you with the amount corresponding to the purchase value of the products returned. Refund will be in the original form of payment and within 30 calendar days from the date of receipt of the returned goods. Any deviation from the Return Policy outlined above will result in a delay of your refund, additional restocking fees or even refusal of your return.
Return instructions for international shipments
In case of a return you are liable for all costs incurred when returning items to us. The above mentioned returns procedure applies here as well; however, in case a refund is issued we cannot refund shipping expenses involved if ACS or DHL was chosen as an express carrier and was paid by the client.
Important notice on Returned on this web Merchandise
All returned merchandise is carefully inspected for damage including but not limited to: scratches, dirt, signs of wear, etc. An item is considered to be in new /unused condition if there are no signs of wear, scratches, or any of the above listed attributes. We reserve the right to reject an item deemed unfit for re-stocking. We cannot accept items that show any indication of use. Misinformation provided by the customer is solely the liability of the customer, and does not facilitate or qualify a refund for shipping costs. We are not responsible for returned items lost in transit, damaged upon arrival, or that were not sent in accordance to the information provided. Please note that shipping and handling charges are not refundable in case ACS or DHL was chosen as a carrier in international shipments. The customer is responsible for all shipping charges and insurance on all return shipments. We will reimburse you with the amount corresponding to the purchase value of the products returned.
Refund will be in the original form of payment and within 30 calendar days from the date of receipt of the returned goods. Any deviation from the Return Policy outlined above will result in a delay of your refund, additional restocking fees or even refusal of your return. Please note that www.coyaartesanato.com.gr cannot be held responsible for loss or destruction of a product until it reaches our company’s office. If returned products do not meet these conditions they will be returned back to the sender with the same charge. If you refuse to accept these products then they will remain at the headquarters of our company at your disposal for a reasonable period of time.
2) Exchanges
If you want to exchange the product you bought please send us an e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. giving details about the product you would like to replace and the new product you have selected. You have the right to exchange a product you bought within 3 business days from the time of the receipt. The customer is responsible for all shipping charges involved when exchanging an item. The above mentioned procedure applies to both domestic and international shipments.
You will receive an e-mail within 48 hours with instructions on:
1) the code of the returned product 2) the code of the new product selected 3) safe transportation (registered mail or carrier) and packaging of the returned product 4) the return address
3) Order Cancellation
If you would like to cancel a shipment for any reason, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and make sure to include your order number. Our eshop disposes of a mechanism for cancelling an order which has already been submitted and has not yet been delivered. You can send a written SMS message to +30-6972051896 during 09.00 to 17.00 hours Monday-Friday. We will do everything to assist you but we cannot change or cancel a shipment that has been already been dispatched and have entered the shipping process. In this event you have to follow our return policy listed above.
4) Damaged product
Due to the fact that all products are handmade we carefully check for any defects or for bad quality of products provided to our customers. All our products are carefully packed and dispatched in excellent condition. However, should the existence of a defective product in the delivered quantity be confirmed, please contact us immediately (within 48 hours from delivery). Please supply your order number from the original confirmation e-mail and your email address and phone number. Coyaartesanato.com.gr will make every reasonable effort to replace the item in a timely manner. If there is extensive damage to the carton, refuse the order and contact us immediately. You maintain the right to return it and have the option to replaceit at our own dispatch expenses or to be reimbursed.
5) Refund
Once the return is received and after the products are checked to meet all the requirements you will receive a relevant e-mail informing you that the products are accepted. We will credit your account on the card you used to make the purchase. Please allow a period of about 30 calendar days for credit to be processed. It may take one or two billing cycles for your credit to appear on your bank statement; moreover, we have to remind you that shipping expenses cannot be refunded. The amount returned for the products paid depends on the payment method used.
Credit Card.
The return time depends on the policy of the bank / company that issued your card.
Pay Pal.
The money will be credited to the account to keep Pay Pal and will appear immediately. The real compensation to the credit card plugged into your account at Pay Pal depends on the company that issued the card.
Bank transfer/direct bank deposit.
The money will be credited to your personal bank account which will be given to us.
6) Customs, taxes and duties
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Union (EU) as these are imposed on the destination country.
This Privacy Policy explains our policy regarding the collection, use and disclosure of your personal information. As we update and expand our services, this policy may change, so please refer back to it periodically. By accessing our Web site or using our services, you consent to our information practices. The company has taken all reasonable steps to safeguard personal data subject to Greek law (L. 2472/97), a binding scheme or contract.
The company undertakes that all personal data, obtained will not be used inappropriately, will not be sold or otherwise granted to third parties. Specifically, under current legislation, the company has the right within its business to keep records of customers and cannot disclose to any third party. The company reserves the right to provide statistical information to suppliers without reference data. Young people under 18 years must receive permission from their parents or guardians before submitting their personal data.
Collection and Use of Information
Personal information means information that can be used to identify and contact you, and more specifically your name, postal delivery address, e-mail address, payment method (e.g., credit card) and telephone number, as well as other information when such information is combined with your personal information. No credit card information is stored or even viewed by www.coyaartesanato.com.gr. We only receive an approval reference number from our bank.
When you register or re-register at our Web site, we ask you to supply us with personal information so that we can provide, enhance and personalize our services and marketing efforts. For similar reasons, we may supplement the personal information you provide with publicly available information about you. We use this personal information to process your registration, your orders and your payments, and to communicate with you on these and other topics.
We may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to inform you on the status of your order.
We keep track of your interactions with us, including but not limited to your site activity, products selection, payment history and correspondence as well as any instant movie viewing, magazine readership, and related activity. We use this information for such purposes as providing recommendations on products we think will be enjoyable, personalizing the site to better reflect particular interests, helping us to quickly and efficiently respond to inquiries and requests and to otherwise enhance the service we offer to our customers. We also provide analyses of our users in the aggregate to prospective partners, advertisers and other third parties. We may also disclose and otherwise use, on an anonymous basis, consumption habits, commentary, reviews and other non-personal information about customers.
How you can access and if necessary change the personal information obtained?
If for any reason you are concerned that the personal information held by our eshop is not correct, please visit the website and, after logging into the site using the My Account/Your Details menu on the home page; your personal information will be made available for review and change. Only you may access your personal data from the website using the email address and your password.
If you prefer, you may contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will amend your personal details.
Links to Other Sites
The www.coyaartesanato.com.gr Web site contains links to sites operated by third parties whose policies regarding the handling of personal information may differ from ours. While we endeavour to associate with reputable sites, our company cannot be responsible for the information handling practices of these other sites. For any technical information regarding our web site please contact www.ariston-consulting.eu
Minors
This website is a business and commercial site. As such, while individuals under the age of 18 may utilize the service, they may do so only with the involvement of a parent or legal guardian and subject to our Terms of Use. In addition, one must be over 18years to make a purchase on this website www.coyaartesanato.com.gr
Viewing and Updating Your Information on www.coyaartesanato.com.gr
You are responsible for updating and maintaining the truth and accuracy of the personal information you provide to us relating to your account. If you want to update your contact information or change your payment method, you should do so by visiting the My Account/Your Details section of our Web site. You must be signed in to access Your Account.
Disclosure of Personal Information
We use other companies, agents or contractors to perform services on our behalf. For example, we have partnered with other companies to personalize and optimize our Web pages, process credit card transactions, collect debts analyse and enhance data, including customers' interaction with our site, and process consumer surveys. In the course of providing such services, these other companies may have access to your personal information. These companies are not permitted to use your personal information except for the purpose of providing the services we request of them. We also reserve the right to disclose personal information when we reasonably believe disclosure is required by law, if we reasonably believe disclosure is necessary to establish or exercise legal rights, or in situations involving potential threats to physical safety.
In the event that the company is acquired by or merged with a third party, we reserve the right, to sell or otherwise transfer the personal information we have collected as part of that transaction provided that such third party continues to honour our privacy policy.
The company collects personal information in several ways when you place an order or register for a service offered by us. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, and home address and shipping address (es) so that we can process and fulfil your order. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
Security
The company takes information security very seriously and uses reasonable administrative, technical and managerial measures to protect your personal information from unauthorized access. For example, we utilize Secure Sockets Layering, an industry-standard protocol for certain of your transmissions to us, in order to encrypt the personal information that you send to us through the registration and sign up process. We store your email address and payment method information in an encrypted form.
You are responsible for maintaining the confidentiality of your account information and for restricting access to your computer or mobile device through which you access your mgludovisi.com account. Users of public or shared computers or unprotected mobile devices should log out at the completion of each visit to the www.coyaartesanato.com.grweb site. By using this Web site, or providing personal information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this site.
Changes to This Policy
As we update and expand our services, we may make changes to this policy. You should check back for updates to this policy from time to time. This policy will be amended from time to time without prior notice to users.
Contact
If you have questions concerning your account, please contact us. If you have questions concerning this privacy policy, please contact us via the contact form or via e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.
Your Consent
By visiting www. coyaartesanato.com.gr you are accepting and consenting to the practices described in this Privacy Policy and the Terms of Use.
